FAQ

Suite 2, 23 Oliver Street Freshwater (right next to BFT Gym). There is plenty of parking right on site. We are in the heart of the northern beaches, very near Manly and North Curl Curl.

No way! We are so much more than that. We are your one-stop wellbeing space. Yes, our pilates reformer studio is amazing, not gonna lie. But if reformer is not your thing, we also have a boutique Soul CIRCUIT studio for small group sessions, which focus on 25 minute HIIT workouts, you can come along and enjoy one of our other many other wellbeing hubs; infrared saunas, LED light therapy, automated spray tan or just hang out with like-minded peeps in our collaboration space. There is literally something for everyone.

Awesome, we would love you to join us so we can show you why you will be addicted to reformer pilates and Soulhub Freshie. You can start with a $20 Reformer Trial class and then progress to the $70 Intro Package which includes 7 days of Unlimited Reformer Pilates and Group Soul Circuit workouts PLUS a 30min Infrared Sauna for you and a friend (IR sauna is valued at $45).

We’d suggest you start with our Soul Fundamentals (focussed on form and simpler flows) or our signature Soul Scuplt classes.

Click here to watch a few helpful videos, scan the QR code & complete the pre-screening form, before you come.

On arrival let us know if you are new to reformer, try to arrive 10-15 minutes early so we can show you around, help familiarise you with our reformers & set you up for success.

Oh and don’t forget to bring your grip socks (or you can buy some from us for $15), your water bottle and your good vibes!

Yes – Soul TEENS! 

This is a weekly program, offered during the school term, designed for the teenagers (14-18 years). The group size is limited to 16 teens who come together weekly to work out in our state-of-the-art, high-tech pilates reformer studio to strengthen their fitness, bodies, minds and friendships. Led by our Soul Squad Trainers this program is full of energy, great moves, pumpin’ tunes, and FUN-AMPLIFIED!

Currently, we run Five x Soul Teens Classes per term:

Mondays, Tuesdays, Wednesdays, Thursdays & Fridays: 4.30pm – 5.20pm

How to sign up to Teens Term classes? Get your Teen to download the Soulhub App and set up a profile in their name and then go to More/ Buy New Packages / Scroll down to Soul Teens and select day would like to purchase Teen Term classes for. We then book the teen in for the whole term.

NOTE – once classes fill up that day is no longer available, but if there are still spots, you can start mid term.

Ohhhh but if that does not suit, your teen (14 years +) can join us in any of our other classes, so bring them along and amplify your wellbeing together.

Yes, once you have done one of our Intro Offers you will see on our Soulhub App that we have different membership options, including reformer pilates packs (5, 10 or 20 packs).

We want to give our customers the choice to train with flexibility OR you can choose to train for less via our 52-week or 12-week minimum contract memberships. The choice is yours to suit your needs.

You can pause your weekly membership for up to 6 weeks every year.

You simply need to give 7 days notice in writing to email: hello@soulhub.co

You will be charged a $5 admin fee per week of pausing

We know sometimes life gets buys or circumstances change which is why our memberships are nice and flexible. There is no minimum contract period, you get charged weekly.

If you need to cancel your weekly membership, you can (although we’d be so sad to see you go!)

You simply need to give 4 weeks notice in writing of your intention to cancel, please email: hello@soulhub.co 

Our payment gateway system is EzyPay.

They have various payment charges to be aware of:

1. Initial one off, new customer load fee $2.20
2.  Transaction fees per transaction: Mastercard/Visa 2.7%, Amex 3.5% & Bank Transfer 0.97c
3. Failed Payment fee of $3.85 + transaction fee

If you would prefer to discuss other payment options (eg/ upfront bank transfer etc) please reach out and we are happy to work with you (as we hate fees just as much as you do!!)

Click here. Alternatively you can download our Soulhub App, go to Timetable, Classes and scroll across to the dates.

Keep an eye on our timetable as it is evolving as we continue to grow. We often update via our insta page.

The best way to book into any of our Wellbeing options is to download our Soulhub app and create a profile.

You can check availability by clicking on TIMETABLE at bottom of app, then at the top, toggle across to WELLBEING tab.

Click through to the service you are looking to book and it will take you to the calendar.

Once you have selected the date and time you want, when you confirm and book, if you have no existing packages, it will prompt you to purchase. You will receive confirmation of your booking via email.

Alternately, you can contact a member of the Soul Squad at hello@soulhub.co or on 0468 344 883 and we can assist you.

Our packages range from weekly memberships which offer the greatest value and the option to train more for less, to more flexible Class Pack options. The best way to look at all our membership options is to download our Soulhub App and start with an Intro offer and look at all our membership offers on our Soulhub App, under Buy New Packages.

Hell no (I mean we’d love it if you are!). We love to welcome everyone into our beautiful space. You definitely don’t need to be a member of our Pilates Reformer to be able to utilise any of our amazing wellbeing hubs, at very reasonable prices.

Download the Soulhub app, create your profile and purchase an Intro offer, membership or class packs.

You can book into classes up to 14 days in advance by clicking on Timetable, choosing a class, and securing your spot.

16 beautiful beds, it’s very spacious as we want you to be comfortable.

We also have weights , bala bangles, and other props to ensure an all-round strength and sculpting workout.

We understand life gets busy and things pop up.

You can easily cancel your booking via the Soulhub app. Please cancel your booking at least 2 hours in advance to allow others to take your place. We really need to look after all our customers so that we don’t disappoint.

If you late cancel (within 2 hour timeframe) or no show your booking, you will lose your credit, or for unlimited reformer pilates members (including intro offers) will be charged a $15 late cancel/no show fee.

We have various Reformer Pilates classes –

• Soul FUNDAMENTALS – 50mins – Suitable for all levels, has a focus on form and alignment, great class to understand more about the core movements of Reformer Pilates.
• Soul SCUPLT – 50mins – Our signature Soul Sculpt pilates reformer classes are designed to strengthen the whole body, whilst improving endurance and coordination. Our clinically trained reformer pilates trainers are taking reformer pilates foundations to new heights and programming your classes to bring the magic and fun.
• Soul AMPLIFIED – 50mins – This reformer workout has been designed to increase your strength and fitness, by adding a little extra resistance and a few cardiovascular challenges! Incorporating props such as the jumpboard, free weights and resistance bands, you are bound to be sweating and smiling.

We also run various 10-week Programs, that you can sign up for:

1. Men’s 10 week Mobility & Performance Program
2. Women’s 10 week “Perry-Pause” Program for women who are peri, menopausal or post-menopausal.
3. Teens Term Programs: Monday – Friday 4.30 – 5.20pm

Chat to the Soul Squad to find out more about our 10-week programs.

Our Wellbeing space is amazing. We love it, as do our Soulmates.

We have:

• 2 x large Clearlight Infrared Saunas (accommodates up to 3 people): 30 min or 50 min options
• LED light therapy: 20 minutes of pure relaxtion and rejuvenation, boosts collagen
• Zero-gravity massage chair: 20 minutes of relaxation experience
• Automatic spray tanning machine to get your glow on in less than 5 mins

If you are yet to visit our Wellbeing offers, come and say hi so we can show you through. Email us on hello@soulhub.co or call us on 0468 344 883 to arrange a free trial pilates reformer class and a tour through Soulhub Freshie.

Look we don’t profess to be a health professional, so always best to check with your doctor.

But generally speaking:

1. Reformer Pilates: yes let us know how far you are along in your pregnancy, we prefer to be part of your journey so that as you progress, we can monitor your pregnancy and make modifications, where necessary.
2. LED light therapy: yes, in fact, this is the perfect rejuvenation you might need whilst pregnant. In a study, by scientists from the Netherlands, published in the National Library of Medicine, not only was red light therapy found to be ‘highly safe’ for the mother, but also safe for the unborn child.
3. Infrared Saunas: no it’s best not to overheat your beautiful body or unborn baby when pregnant or breastfeeding.
4. Spray Tan: our solutions are organic, perhaps check the ingredients to ensure you will have no adverse reactions.

• Complete this QR Code if its your first time to Soulhub Sauna.

• Drink plenty of water prior to your session
• Wear your swimmers
• Bring two towels (one to sit on and one to wipe yourself with)
• We provide water (still or sparkling)
• We also have TVs to enjoy Netflix or listen to your favourite tunes
• IMPORTANT: Never enter the IR Sauna wet and do not pour any water in the sauna (like you do in a traditional sauna) as it’s an electrical sauna.
• We have shower facilities if you would like to enjoy one after your session ends

Ah, the battle of the saunas! Traditional saunas and infrared saunas may both make you sweat like a waterfall, but they have some differences that make each of them unique.

Traditional saunas use heated rocks or steam to warm the air, while infrared saunas use light to radiant heat directly into your skin, deep into your tissues and muscles, increasing oxygen flow & circulation, whilst sweating out toxins.

Traditional saunas have higher temperatures (80-100 degrees) and humidity (making it tricky to breathe), while infrared saunas operate at lower temperatures (45-65 degrees) and drier air (so no wheezing).

Traditional saunas make you sweat by heating the air, while infrared saunas promote deep sweat from within.

Traditional saunas have a cozy, rustic feel, while infrared saunas have a modern, sleek ambiance.

Traditional saunas take longer to heat up, while infrared saunas heat up faster.

• Infrared saunas offer better detoxification at lower temperatures.
• When you sweat in an infrared sauna, the sweat contains about 20% toxins, compared to only 3% of toxins when you sweat in a traditional sauna. This is because infrared saunas heat the body from the inside out, which allows toxins to be released more easily.
• The sweat from an infrared sauna is also thicker and stickier, which is another sign that it is carrying toxins.
• The lower temperature of an infrared sauna also help prevent electrolyte (minerals which are important for hydration & muscle function) loss. When you sweat, you lose electrolytes, which can lead to dehydration and muscle cramps. The lower temperature of an infrared sauna helps to reduce electrolyte loss, so you can sweat more without getting dehydrated.

• Higher temperatures in an infrared sauna increase the rate at which the body’s core temperature rises.
• Infrared light penetrates deeply into the body, past the epidermis (outermost layer of skin), to activate the body’s cellular response, raising the body’s internal temperature.
• This increased heat production improves blood circulation by delivering oxygen and nutrients more quickly to vital organs, joints, and muscles.
• This can help to reduce inflammation and pain, and promote quicker healing.

At Soulhub we have the best of the best Clearlight Jacuzzi infrared saunas.

We have two large infrared pilates saunas that can comfortably fit up to 3 people.

To bring additional guests to your IR Sauna booking, simply pay the following at Soulhub reception on arrival –

$10 extra per person for 30-minute sauna

$15 extra per person for 50-minute sauna

Don’t forget your swimmers and towels (one to sit on and one to wipe excess sweat).

Nothing beats some quality time with your bestie in our Soul Sweat Session.

The main things to bring are your swimmers and towels (one to sit on and one to wipe away excess sweat).

Perhaps bring a book or your bestie of course.

We provide water: still or sparkling.

We also have the option to watch Netflix or listen to your favourite tunes or podcast.

We also have luxe showers with shampoo and conditioner if you want to refreshen up after your sweat.

The longevity of our Sunless Tan depends on the skin’s natural exfoliation process, and on the skin regimen followed before and after application.

On average, our sunless tan will last 7 to 10 days.

Best bit, if you love our Sprays (which you will), you can sign up to our weekly Tan-O-Holic Membership for $25 per week. Get your Glow on for less!

Not much – it’s easy peasy.

Ensure you have shaved and exfoliated the night before.

Moisture your skin.

Take off your jewellery.

And remember to wear or bring loose clothing for after your tan.

BINGO – you are ready to get your glow on.

Our solutions are made from natural and organically derived ingredients for an odourless and streak-free tan.

We have two colours to choose from

FRESHIE FAVE: Our most popular solution. Suitable for all skin types, warm brown undertones. Rinse off after 5-8 hours

CURLY RAPID: Another very popular solution that is great for more olive skin tones. Violet and chocolate brown undertones. Rinse off after 2-4 hours

Actually, we find both shades look great on most skin types!

Come try Soulhub’s Automated Spray tan by downloading the Soulhub App, setting up a profile and buying the FIRST SPRAY TAN FOR $29, only available on our Soulhub App or website.

ZERO!

This is what we absolutely love about LED light therapy.

There is absolutely zero discomfort, in fact, the experience feels amazing. Plus, there is zero downtime. You actually will be glowing when you leave the session. LED light therapy is the perfect serotonin boost for when you feeling a little tired or your skin is feeling a little dull. If you want to experience the longer-term skin rejuvenation benefits of LED, it is recommended that you undertake 6-8 sessions within a period of a few months.

We sure do. We have fully kitted out bathroom and shower facilities. They are very luxe.

We provide shampoo, conditioner and all sorts of fancy schmancy products for your hair and face serums. We also have a hair dryer should you need it.

Just be sure to bring your own towel.

This is something we will be working towards, for sure. If you are visiting Freshie, you have a flexibility to drop in or buy a pack and use it when it suits you.