FAQ

Suite 2, 23 Oliver Street Freshwater (right next to BFT Gym). There is plenty of parking right on site. We are in the heart of the northern beaches, very near Manly and North Curl Curl.

No way! We are so much more than that. We are your one-stop wellbeing space. Yes, our pilates reformer studio is amazing, not gonna lie. But if reformer is not your thing, we also have a boutique Soul CIRCUIT studio for small group sessions, which focus on 20 minute HIIT workouts, you can come along and enjoy one of our other many other wellbeing hubs; Infrared Saunas, LED Light Therapy, Automated Spray Tan or just hang out with like-minded peeps in our collaboration space. There is literally something for everyone.

Awesome, we would love you to join us so we can show you why you will be addicted to reformer pilates and Soulhub Freshie. You can start with a $20 Reformer Trial class and then progress to the $70 Intro Package which includes 3 x 50min Reformer Pilates Classes & 3 x 20min Circuit Sessions.

We’d suggest you start with our Soul Fundamentals (focussed on form and simpler flows) or our signature Soul Sculpt classes.

Click here to watch a few helpful videos, scan the QR code & complete the pre-screening form, before you come.

On arrival let us know if you are new to reformer, try to arrive approx 10 minutes early so we can show you around, help familiarise you with our reformers & set you up for success.

Oh and don’t forget to bring your grip socks (or you can buy some from us for $15), your water bottle and your good vibes!

Yes – Soul TEENS! 

At Soulhub, we understand that traditional workouts might not always be that appealing for teens, our Reformer Pilates classes are inviting to teens with fun music, lights and dynamic upbeat reformer pilates that our 14-19yrs Teens love, it blends the benefits of Pilates with a touch of playful energy. Our reformer Pilates classes offer a dynamic and engaging approach to fitness, making sure that each session is not only effective, it’s also really enjoyable.

How to Get Started

1️⃣ Teen to download Soulhub App, create a profile

2️⃣ Choose/Buy a discounted Teen Membership option that suits, we offer 1 or 2 pw week Teens Memberships

3️⃣ Rally your mates 👯 book into classes together & have FUN

Yes, on our Soulhub App you will see that we have different flexible membership options, and reformer pilates packs (5, 10 or 20 packs).

Soulhub Reformer Memberships are by far the most popular as they all offer AMAZING value and flexibility –

Soulhub Memberships have no sign up fees and no lock in contracts

Are billed fortnightly, which adds even more flexibility to your membership as you get to use your credits over the fortnight period

Include complimentary 20min Circuit Sessions in studio 2

PLUS as a Soulhub Member you receive 15% off ALL our Wellbeing services – * Infrared Saunas * Spray tans * LED Light Therapy * Zero Gravity Massage chair

Memberships can put on hold with two weeks notice, or cancelled with four weeks written notice

All Soulhub memberships can be put on hold with two weeks written notice (email us hello@soulhub.co) @$5/week (in lieu of the usual weekly membership rate).

You can pause your weekly membership for up to 6 weeks every year.

We know sometimes life gets buys or circumstances change which is why our memberships are nice and flexible. There is no minimum contract period, you get charged fortnightly.

If you need to cancel your membership, you can (although we’d be so sad to see you go!)

You simply need to give 4 weeks notice in writing of your intention to cancel, please email: hello@soulhub.co 

Our payment provider charges the following fees –

Mastercard/ Visa / Amex Fee 2.10%

Bank Account Direct Debit  0.85c

Soulhub reception 1.6%

If you would prefer to discuss other payment options (eg/ upfront bank transfer etc) please reach out and we are happy to work with you (as we hate fees just as much as you do!!)

https://soulhub.co/studio-timetable/

Alternatively you can download our Soulhub App, go to Book and you can see Reformer classes and under Circuit Tab Circuit sessions etc

Keep an eye on our timetable as it is evolving as we continue to grow. We often update via our insta page.

The best way to book into any of our Wellbeing options is to download our Soulhub app and create a profile.

Then go to BOOK in the Soulhub App and you can book and buy – Infrared Saunas, Automated Spray Tans, LED Light Therapy & our Zero Gravity Massage Chair.

Once you have selected the date and time you want, when you confirm and book, if you have no existing packages, it will prompt you to purchase. You will receive confirmation of your booking via email.

If you have any questions –

📲 Message the Soulsquad, text only: 0483 914 171

☎️ call us: 02 9044 7123

We can’t wait to see you at Soulhub.

The best way to look at all our membership options is to download our Soulhub App and start with an Intro offer and look at all our membership offers on our Soulhub App, under Buy 🛍 Pilates Reformer.

At Soulhub our memberships are especially wonderful as they have –

✨ No sign up fees and no lock in contracts

✨ Can easily be put on hold

✨ Memberships are all billed fortnightly, which adds even more flexibility to your membership as you get to use your credits over the fortnightly period

💚 PLUS as a Soulhub Member you also receive 15% off ALL our Wellbeing services – Infrared Saunas, Spray tans, LED Light Therapy, Zero Gravity Massage chair

2pw Reformer membership is $54pw (which also comes with 2 complimentary x 20min Circuit Sessions in Studio 2 each week)

3pw Reformer membership is $72pw (+ 3 complimentary Circuits sessions each week)

OR

our MOST POPULAR Membership is

‘Serious about Soul’ UNLIMITED membership $85pw

UNLIMITED reformer classes

UNLIMITED Circuit classes and sessions

$10 off all of our Wellbeing services + lots of amazing discounts with all our local partners 🎉

Hell no (I mean we’d love it if you are!). We love to welcome everyone into our beautiful space. You definitely don’t need to be a member of our Pilates Reformer to be able to utilise any of our amazing wellbeing hubs, at very reasonable prices.

Download the Soulhub app, create your profile and purchase an Intro offer, membership or class packs.

You simply go to Book on our Soulhub App – there are tabs along the top for all our different offerings including, Reformer, Circuit, Spray tan etc

16 beautiful beds, it’s very spacious as we want you to be comfortable.

We also have weights , bala bangles, and other props to ensure an all-round strength and sculpting workout.

We understand life gets busy and things pop up.

You can easily cancel your booking via the Soulhub app, we have reduced the cancellation window to be more flexible, we have a 2 hour cancellation window – you have up to 2hrs before your booking to cancel

If you late cancel (within 2 hour timeframe) or no show your booking, you will lose your credit, or for unlimited reformer pilates members (including intro offers) will be charged a $15 late cancel/no show fee.

To reschedule, you need to cancel on the Soulhub App and then your credit will go back into your profile and can be rebooked.

We have various Reformer Pilates classes –

Soul FUNDAMENTALS – 50mins – Fundamentals has a focus on form and alignment and is designed to strengthen the whole body.  This is a great class to understand more about the core movements of Reformer Pilates and to perfect your technique. Highly recommended to start on a Fundamentals class if you are newer to reformer or returning from injury.

Soul SCUPLT – 50mins – Our signature dynamic Soul Sculpt pilates reformer classes are designed to strengthen the whole body, whilst improving endurance and coordination. Our clinically trained reformer pilates trainers are taking reformer pilates foundations to new heights and programming your classes to bring the magic and fun.

Soul AMPLIFIED – 50mins – This reformer workout has been designed to increase your strength and fitness, by adding a little extra resistance and a few cardiovascular challenges! Incorporating props such as the jumpboard, free weights and resistance bands, you are bound to be sweating and smiling.

We also have 2 special mens and womens classes –

Men’s Mobility & Performance Program – 6.30pm Thursdays

Women’s “Peri-Pause” Program for women who are peri, menopausal or post-menopausal – 8.30am Tuesdays

Our Wellbeing space is amazing. We love it, as do our Soulmates.

We have:

✨ 2 x large Clearlight Infrared Saunas (accommodates up to 3 people): 30 min or 50 min options

✨ LED light therapy: 20 minutes of pure relaxtion and rejuvenation, boosts collagen

✨ Automatic spray tanning machine to get your glow on in less than 5 mins

✨ Zero-gravity massage chair: 20 minutes of relaxation experience

If you are yet to visit our Wellbeing offers, when you come in be sure to ask reception to give you a tour of the wellbeing and circuit before or after class.

Also if you have any questions –

📲 Message the Soulsquad, text only: 0483 914 171

☎️ call us: 02 9044 7123

We can’t wait to see you at Soulhub.

Look we don’t profess to be a health professional, so always best to check with your doctor.

But generally speaking:

1. Reformer Pilates: yes let us know how far you are along in your pregnancy, we prefer to be part of your journey so that as you progress, we can monitor your pregnancy and make modifications, where necessary.
2. LED light therapy: yes, in fact, this is the perfect rejuvenation you might need whilst pregnant. In a study, by scientists from the Netherlands, published in the National Library of Medicine, not only was red light therapy found to be ‘highly safe’ for the mother, but also safe for the unborn child.
3. Infrared Saunas: no it’s best not to overheat your beautiful body or unborn baby when pregnant or breastfeeding.
4. Spray Tan: our solutions are organic, perhaps check the ingredients to ensure you will have no adverse reactions.

• Complete this QR Code if its your first time to Soulhub Sauna.

• Drink plenty of water prior to your session
• Wear your swimmers
• Bring two towels (one to sit on and one to wipe yourself with)
• We provide water (still or sparkling)
• We also have TVs to enjoy Netflix or listen to your favourite tunes
• IMPORTANT: Never enter the IR Sauna wet and do not pour any water in the sauna (like you do in a traditional sauna) as it’s an electrical sauna.
• We have shower facilities if you would like to enjoy one after your session ends

Ah, the battle of the saunas! Traditional saunas and infrared saunas may both make you sweat like a waterfall, but they have some differences that make each of them unique.

Traditional saunas use heated rocks or steam to warm the air, while infrared saunas use light to radiant heat directly into your skin, deep into your tissues and muscles, increasing oxygen flow & circulation, whilst sweating out toxins.

Traditional saunas have higher temperatures (80-100 degrees) and humidity (making it tricky to breathe), while infrared saunas operate at lower temperatures (45-65 degrees) and drier air (so no wheezing).

Traditional saunas make you sweat by heating the air, while infrared saunas promote deep sweat from within.

Traditional saunas have a cozy, rustic feel, while infrared saunas have a modern, sleek ambiance.

Traditional saunas take longer to heat up, while infrared saunas heat up faster.

• Infrared saunas offer better detoxification at lower temperatures.
• When you sweat in an infrared sauna, the sweat contains about 20% toxins, compared to only 3% of toxins when you sweat in a traditional sauna. This is because infrared saunas heat the body from the inside out, which allows toxins to be released more easily.
• The sweat from an infrared sauna is also thicker and stickier, which is another sign that it is carrying toxins.
• The lower temperature of an infrared sauna also help prevent electrolyte (minerals which are important for hydration & muscle function) loss. When you sweat, you lose electrolytes, which can lead to dehydration and muscle cramps. The lower temperature of an infrared sauna helps to reduce electrolyte loss, so you can sweat more without getting dehydrated.

• Higher temperatures in an infrared sauna increase the rate at which the body’s core temperature rises.
• Infrared light penetrates deeply into the body, past the epidermis (outermost layer of skin), to activate the body’s cellular response, raising the body’s internal temperature.
• This increased heat production improves blood circulation by delivering oxygen and nutrients more quickly to vital organs, joints, and muscles.
• This can help to reduce inflammation and pain, and promote quicker healing.

At Soulhub we have the best of the best Clearlight Jacuzzi infrared saunas.

We have two large infrared pilates saunas that can comfortably fit up to 3 people.

To bring additional guests to your IR Sauna booking, simply pay the following at Soulhub reception on arrival –

$10 extra per person for 30-minute sauna

$15 extra per person for 50-minute sauna

Don’t forget your swimmers and towels (one to sit on and one to wipe excess sweat).

Nothing beats some quality time with your bestie in our Soul Sweat Session.

The main things to bring are your swimmers and towels (one to sit on and one to wipe away excess sweat).

Perhaps bring a book or your bestie of course.

We provide water: still or sparkling.

We also have the option to watch Netflix or listen to your favourite tunes or podcast.

We also have luxe showers with shampoo and conditioner if you want to refreshen up after your sweat.

The longevity of our Sunless Tan depends on the skin’s natural exfoliation process, and on the skin regimen followed before and after application.

On average, our sunless tan will last 7 to 10 days.

Best bit, if you love our Sprays (which you will), you can sign up to our weekly Tan-O-Holic Membership. Get your Glow on for less!

Preparing your skin for your spray:
The day or two before your appointment – Shave & exfoliate your skin, esp any dry areas
On the day of the spray tan appointment avoid applying moisturisers as they can create a barrier on your skin
Ideally bring dark, loose-fitting clothes to wear after spray and if raining bring umbrella and closed shoes

The longer you leave the tan before showering, the darker the result, pat your skin dry
Tan will keep developing for 18-24 hours
Avoid Chlorinated Pools for 18 hours
Keep moisturising skin to maintain your tan

Our solutions are made from natural and organically derived ingredients for an odourless and streak-free tan.

We have two colours to choose from

FRESHIE FAVE: Our most popular solution. Suitable for all skin types, warm brown undertones. Rinse off after 5-8 hours

CURLY RAPID: Another very popular solution that is great for more olive skin tones. Violet and chocolate brown undertones. Rinse off after 2-4 hours

Actually, we find both shades look great on most skin types!

Come try Soulhub’s Automated Spray tan by downloading the Soulhub App, setting up a profile and buying the FIRST SPRAY TAN FOR $29, only available on our Soulhub App or website.

ZERO!

This is what we absolutely love about LED light therapy.

There is absolutely zero discomfort, in fact, the experience feels amazing. Plus, there is zero downtime. You actually will be glowing when you leave the session. LED light therapy is the perfect serotonin boost for when you feeling a little tired or your skin is feeling a little dull. If you want to experience the longer-term skin rejuvenation benefits of LED, it is recommended that you undertake 6-8 sessions within a period of a few months.

We sure do. We have fully kitted out bathroom and shower facilities. They are very luxe.

We provide shampoo, conditioner and all sorts of fancy schmancy products for your hair and face serums. We also have a hair dryer should you need it.

Just be sure to bring your own towel.

This is something we will be working towards, for sure. If you are visiting Freshie, you have a flexibility to drop in or buy a pack and use it when it suits you.